Privacy Policy

Protecting personal information is an important part of our commitment to providing safe and reliable services. To process orders, deliver products, and support customer requests, certain personal information may be collected, including your name, address, and contact details. All information is handled responsibly and managed in accordance with applicable privacy and data protection requirements.

This Privacy Notice explains how personal information is collected, used, stored, and protected whenever you access our websites, purchase products, communicate with customer support, or otherwise interact with our services. The notice applies to information gathered through both online and offline channels, regardless of your geographic location. The organizations responsible for determining how personal information is processed act as the data controllers for the purposes of applicable privacy legislation.

If you have any questions, concerns, or requests regarding the handling of your personal information, you may contact our privacy team by mail at Westworks Building, 195 Wood Lane, London W12 7FQ, United Kingdom. You may also contact our data protection representative by telephone at +44 (0) 204 540 5853 or by email at officialjellycat@gmail.com.

This Privacy Notice may be revised periodically to reflect changes in legal obligations, business operations, technology, or internal practices. When significant updates are made, reasonable efforts may be taken to notify affected individuals through available communication methods, including email where appropriate. You are encouraged to review this notice regularly to remain informed about how your personal information is managed.

Personal information collected may include identifying details such as your name, title, gender, occupation, or organization, along with contact information including billing addresses, delivery addresses, email addresses, and telephone numbers. Financial information required to process transactions, including payment details, may also be collected where necessary. In addition, information relating to your use of our services may be gathered, including browsing activity, purchasing preferences, device characteristics, browser type, operating system, IP address, and other technical information. Information that you voluntarily provide, such as customer feedback, survey responses, support requests, or communication preferences, may also be retained.

When applying for employment opportunities, additional information may be collected to evaluate applications. This may include your date of birth, nationality, work authorization status, educational background, professional qualifications, employment history, skills, interview records, and any other information voluntarily submitted during the recruitment process.

Information is collected through a variety of methods. You may provide information directly when creating an account, placing an order, completing forms, requesting assistance, or communicating with us. Certain information is collected automatically through cookies and comparable technologies while you browse our website. Additional information may also be obtained from trusted third-party service providers, analytics platforms, publicly available sources, media publications, or social networking services where permitted by applicable law.

The personal information collected is used to process transactions, provide requested products and services, improve website performance, enhance customer experiences, maintain platform security, comply with legal obligations, and support everyday business operations. Appropriate administrative, technical, and organizational safeguards are implemented to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss while ensuring compliance with applicable privacy and data protection laws.